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Shipping & Returns

Shipping

We ship most orders USPS or FedEx, which typically deliver in 3-4 days depending on the destination, although delivery is not guaranteed regardless of service type.  Most larger items ship via FedEx.

Most orders ship immediately - typically one day after the order date.  We will contact you if an out-of-stock item may delay your order.  We will make every effort to ship items for holiday, special event, or specific-date delivery when indicated in the order details.  If your order is very urgent, please contact us to determine which flavors are currently in stock and can be shipped immediately.  

If you would like your order expedited (e.g., shipped USPS Priority Express), please contact us to discuss timing and shipping rates.

We ship only to the U.S. through our website.  Please note that we use flat-rate shipping rates that are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  If you would like an international quote, please contact us via phone or e-mail.

 

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



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214-327-7667
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